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Diagnose and Resolve Name Resolution Problems
Name resolution problems are easily identified as such with the PING utility. If you can ping a host using its IP address, but cannot ping it by its host name, then you have a resolution problem. If you cannot ping the host at all, then the problem lies elsewhere.

Problems that can occur with name resolution and their solutions fit into the following generalities:
1.The entry is misspelled. Examine the HOSTS or LMHOSTS file to verify that the host name is correctly spelled. If you are using the HOSTS file, capitalization is important because this file is case-sensitive whereas LMHOSTS is not case sensitive.
2.Comment characters prevent the entry from being read. Verify that a pound sign is not at the beginning of the line, or anywhere on the line prior to the host name.
3.There are duplicate entries in the file. Because the files are read in linear fashion, only the first entry is read and all others are ignored when duplication exists. Verify that all host names are unique.
4.A host other than the one you want is contacted. Verify that the IP address entered in the file(s) is valid and corresponds to the host name.
5.The wrong file is used. While similar in nature, HOSTS and LMHOSTS are quite different, and not all that interchangeable. HOSTS is used to map IP addresses to host names, and LMHOSTS is used to map NetBIOS names to IP addresses.
In addition to PING, the all-purpose TCP/IP troubleshooting tool, useful name resolution utilities include:
  • nbtstat
  • ostname

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