Internet Troubleshooting Support Exam (CIT 642-831)

Exam Number:		642-831
Associated Certifications:		CCNP
Duration:		75-90 minutes (60-70 questions)

	Exam Description

CIT is a qualifying exam for the Cisco Certified Network Professional CCNP® certification. The CIT exam (642-831) will test materials covered under the new Cisco Internetwork Troubleshooting (CIT) CCNP course. The exam will certify that the successful candidate has important knowledge and skills necessary to troubleshoot sub-optimal performance in a converged network environment. The exam covers topics on Establishing a Baseline, Determining an Effective Troubleshooting Strategy, Resolving Problems at the Physical and Data Link Layers, Resolving Problems at the Network Layer, and Resolving Problems at the Transport and Application Layers.

	Exam Topics

The following information provides general guidelines for the content likely to be included on this exam. However, other related topics may also appear on any specific delivery of the exam.

Technology

Identify troubleshooting methods

Explain documentation standards and the requirements for document control

Implementation and Operation

Establish an optimal system baseline

Diagram and document system topology

Document end system configuration

Verify connectivity at all layers

Select an optimal troubleshooting approach

Planning and Design

Plan a network documentation system

Plan a baseline monitoring scheme

Plan an approach to troubleshooting that minimizes system downtime

Troubleshooting

Use Cisco IOS commands and applications to identify system problems at all layers

Isolate system problems to one or more specific layers

Resolve sub-optimal system performance problems at layers 2 through 7

Resolve local connectivity problems at layer 1

Restore optimal baseline service

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